What's this? (Sega Customer Support tool)

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I walked into my house and this was on the kitchen table.

20190706_202527.jpg

A few days ago, my neighbor was talking about how he still had his 32x. I thought maybe he brought over his games or something but no. It has baby pictures inside.

It looks like something that would have had some product documentation inside? Maybe used in a store? Or maybe even used by Sega customer support? I have no clue.

Anyone familiar with this?

I found something on Nintendo age but that's it
 
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